Refund Policy

Refund Policy - the basics

At JadaLeigh Essentials, We want you to love your handbag. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for return:

The handbag must be unused, unworn, and in its original condition
All original tags, packaging, and dust bags must be included
The item must not show any signs of wear damage, or alteration

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged or Incorrect Items

If your handbag arrives damaged or you receive the wrong item, please contact us within 48hrs of delivery with photos of the issue. We will make it right as quickly as possible.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

Late or Missing Refunds

If you haven't received your refund yet:

Check your bank account again
Contact your credit card company or payment provider
If you still have not received your refund, please reach out to us

For any questions regarding returns or refunds, please contact us at:

Jadaleighessentials@gmail.com